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I believe your banner in your signature says that your Pinnacle as well. I would think if such a thing existed you would have heard of it before me. We checked the perks list and for Diamond Plus and above there is a phone line for calling RCI for general questions or bookings (if I remember correct) but nothing like a concierge phone number. She called to give us a phone number for the concierge for our upcoming cruise.
Using your cell phone
You could use your phone like normal and place calls and text messages by connecting to the cell provider on the Royal Caribbean ship, but this comes with a heft roaming cost. Calls made from your Royal Caribbean ship to somewhere on land (ship to shore) can be made from your stateroom phone and also costs $7.95 per minute, billed to your SeaPass account. The best part of relying on the cruise ship phones to reach someone else onboard is it's totally free. Royal Caribbean cruise ships range in a guest capacity of about 2,000 to 6,500, so finding one person onboard is not always a simple task. Royal Caribbean is active on several social media platforms, including Twitter, Facebook, and Instagram.
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Many cruisers report they do not get notified of a new message unless they open the Royal Caribbean app to check. Once connected to the ship's internet, you can leverage any number of messaging apps to communicate with someone else onboard, or even at home. I don't recommend this option at all because of the crazy high prices carriers charge for roaming. I mention it purely because it exists, and some people have work phones that don't care about running up a bill. A lot of people that are about to go on a cruise want to know the best way to stay in touch with those on the same ship as them. If you prefer to chat with a representative online, you can use Royal Caribbean’s live chat feature.
Social media
If you get an internet package, another option is WiFi calling through your carrier. Buying everyone an internet package is still cheaper than the roaming charges you would incur using your cell carrier, and more than likely there's a common (and free) app you can all agree to use. Of course, for this option to work, everyone who you need to stay in contact with needs to purchase a Voom package and have their phone or tablet with them. Using your cell phone's data plan can be prohibitively expensive, with costs of $1 per MB or more. You are better off skipping this option and looking at Voom options (scroll down to see more about this).
We will check our phones if there is free WiFi while in ports, but thought this would be helpful. I will also give out my TextNow number, but again, it will only work if/when we have free WiFi. Diamond Plus and Pinnacle members of Royal Caribbean's Crown and Anchor loyalty program have a dedicated number, which bypasses the lines.
Royal Caribbean App
Billing discrepancies, changes to your sailings, policy updates and more are usually in any good travel agent's wheel house. They may not directly address your concern, but often they inform whom to contact. If your question is fairly rudimentary, they can also answer questions for you. These new terms may or may not have any relationship to the existing Crown and Anchor society or Casino Royale programs. There are six tiers to the program, with some of the best benefits coming at the upper echelon of the program, with complimentary drinks, free WiFi access, and even a free cruise. Yes - e mail only prior to boarding - once on board should receive his extension to call if needed.
Certainly a phone call is quite simple, but it's a bit of a guessing game how long you will have to wait until you get a hold of someone. Plus, Royal Caribbean has different phone numbers for reservations, excursions, groups, and more. So you if you don't call the right department first, it may be more wasted time.
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Phone agents are available during the day time, but it's not a 24 hour operation, so if you try to call after hours, you'll have to wait until the next day. Knowing where to turn to when you have a nagging problem or time-sensitive issue can be frustrating if you aren't getting a response in a timely manner. When you need to get a hold of Royal Caribbean because you have a question or concern, knowing which way will get you an answer as fast as possible is important.
How to communicate with someone on a cruise ship
If you've cruised at least once with Royal Caribbean, you're eligible to use this phone number and I've found on average the hold times to be less for this line. When I have a question or problem, the first person I turn to is my travel agent for help and it saves me so much time. Royal Caribbean has openly talked about the idea of merging its loyalty program with sister cruise line Celebrity Cruises.
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Almost everyone has a cell phone with them and your cell phone will function while on a cruise, although the cost of doing so will vary greatly. If your cruise was cancelled by the cruise line, you can avoid waiting on the phone to cancel by using an online form. If you want a FCC, there is nothing extra to do, as it will automatically be selected for you by a certain date. While phones are easy, contacting Royal Caribbean on social media has proven to be a very effective and quick way to get answers too. We are here to help with reservations, Crown & Anchor memberships and general questions.
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Picking up the phone to contact Royal Caribbean customer service is probably the most obvious method, but it has its pros and cons. I do wonder how it would affect Cabanna bookings too, as this is the only thing the concierge books for us. It might make the "race" to the Cabannas more intersting as there is phone as well as email contacts. It's not from the concierge on board, but from a special "land" department. The number is for family members to call us just in case there is an extreme emergency.
Time and time again, I see anecdotal evidence from Royal Caribbean Blog readers who reach out to Mr. Bayley via email and get a prompt response. This is especially true for complicated issues related to a personal experience on a ship. One of the best reasons to use a good travel agent is to get answers to tough questions or problems you run into with the cruise line. VOOM SURF & STREAM is the highest speed internet package which supports web browsing and streaming videos on sites like YouTube, Netflix, etc.
Simply go to their website and click on the “Help” button in the bottom right corner of the page. This will bring up a chat window where you can type in your question and get an immediate response. If your cruise was booked directly with the cruise line, then you will need contact them for status updates. You can also use our onboard Internet Cafés, stateroom Internet connection, or Hot Spots to send an e-mail to your friends or family for a minimal fee. For anyone looking to get in touch with Royal Caribbean's customer service department, here are the best (and not so great) ways to get it done. "We have some status match between the brands today, but there's such a huge opportunity for us to do more and really take advantage of the connection and us being part of the same family."
I normally call the RC customer support folks and get the phone number of the ship we will be on and give that number to my family in the event of an emergency. The dining tab of the Cruise Planner is where you can (1) purchase dining packages and (2) reserve individual meals at specialty restaurants. This add-on must be purchased before your cruise and is priced per person, per day. Depending on the sailing, you can find The Key priced anywhere from $20 to $35 per person, per day. If you do not see a list of your upcoming cruises, click "Add another cruise" and link your reservation number to your Royal Caribbean account.
There is also a casino rewards program for passengers who gamble in the ship's casino. The Casino Royale program also has multiple tiers that offer complimentary drinks in the casino, discounted and complimentary cruises, and other additional benefits. We always stay in a full suite and the only way we have ever communicated with the Concierge is through e-mail...our next cruise is coming up in about 56 days also....but we never use a TA either....
