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You can also reserve individual meals at specialty restaurants for lunch or dinner on the Cruise Planner. You can filter excursions by activity level, duration, and interest to find the excursion that fits your needs best. While you aren’t required to reserve a Royal Caribbean shore excursion, it’s worth browsing what’s available to get a better understanding of activities available in each cruise port. You can reserve anything from traditional massage therapies, couples treatments, acupuncture, body therapies, facial treatments, teeth whitening, salon services, and more. If one person in a cabin purchases a Deluxe Beverage Package, all adults in the room must also purchase the package.
How can I make reservations on the Cruise Planner?
Not only does this save you a phone call, the social media team is very responsive in providing answers to a myriad of questions. So whether you forgot an item onboard, want to check on the status of a purchase, or need a touch-up on a photo — we’re here for you. Look through our most frequently asked questions for helpful information. Your catch-all place to get questions answered is by contacting Royal Caribbean directly for reservation updates, status questions, and other customer service inquiries.
Online marketplace
You can send them a message or tweet with your question and they will usually respond within a few hours. Matt started Royal Caribbean Blog in 2010 as a place to share his passion for all things Royal Caribbean with readers. He oversees all the writers at Royal Caribbean Blog, and writes a great deal of content on a daily basis.
The Ultimate Guide to the Royal Caribbean Cruise Planner site
Royal Caribbean makes a key change for passenger safety - TheStreet
Royal Caribbean makes a key change for passenger safety.
Posted: Wed, 13 Mar 2024 07:00:00 GMT [source]
That being said, Royal Caribbean often makes an exception to this rule if the second adult in a room does not consume alcohol. Royal Caribbean's app has a text feature that offers one-to-one guest chat, along with group chats. Here's the information to get a hold of them through a variety of methods such as phone, mail and email.
If you want to cancel, request a refund, or rebook under Lift & Shift, use the online form to process it. Whether you are new to Royal Caribbean or struggling to get a resolution to your current situation, sometimes we all need a little more help to get pointed in the right direction for answers. If you want to vent, that's fine, but if you want a response, go directly to the cruise line and not a forum post. The other methods of contacting Royal Caribbean customer support will be sufficient for most issues, but for escalating a problem, emailing the CEO might work for you.
Royal Caribbean App
It’s tempting to “wait it out” before purchasing cruise add-ons like drink packages and shore excursions. No one wants to pay more than necessary, but waiting to book add-ons on the Cruise Planner will, more often than not, end up costing you more money than booking right away. If you want to reserve a specialty restaurant or other cruise add-on with friends and family not sailing in your stateroom, be sure to link your reservations together. You can link reservations together with the reservation number and last name of the guest who is in a separate cabin. It offers guests perks like priority boarding, VIP seating at events, private meals, and special times at onboard activities. You can send the cruise line a message on their Twitter and Facebook pages for answers as well.
Getting basic questions answered
The Shore Excursions tab is where you can browse and purchase tours for your upcoming cruise vacation. Royal Caribbean’s arcades come at an additional cost, and you can purchase credits while onboard or beforehand in the Cruise Planner. If you’re planning to treat yourself to a day at the Vitality Spa, consider reserving a treatment on the Cruise Planner prior to your cruise. If you’re new to Royal Caribbean, the Cruise Planner can feel a bit overwhelming at first. Knowing the ins and outs of the Cruise Planner can not only help you find the best add-ons for your cruise vacation, but save you money along the way.
Royal Caribbean cruise employee arrested after hidden camera found in guest bathroom on Symphony of the Seas - NBC News
Royal Caribbean cruise employee arrested after hidden camera found in guest bathroom on Symphony of the Seas.
Posted: Tue, 05 Mar 2024 08:00:00 GMT [source]
easy ways to contact Royal Caribbean customer service — Plus 2 to avoid
Plus, travel agents have resources guests do not, including more leeway with certain policies. Our last cruise we were in the RLS this March and weren't offered a phone number. As Diamond members I doubt this is a perk for those who cruise frequently in suites. We have had 6 full suite sailings from July 2011, with three upcoming by March of next year. We usually get the email from the ship concierge within a week of the cruise, but this is new.
If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. This customer service hack is becoming more well-known as a way to get help when you have a concern, and that's to email Royal Caribbean International President and CEO Michael Bayley. First and foremost, the travel agent is the one that may need to sit on hold for an extended period of time to get the right answer. Contacting Royal Caribbean's social media for your questions is actually one of the best cruise hacks.
Jenna DeLaurentis enjoys exploring new ports of call around the world on a cruise ship, learning about new cultures, discovering beautiful landscapes, and trying diverse cuisine. She loves to get active while at port, whether cycling through mountains in the Caribbean or scuba diving under the sea. Everything on the Cruise Planner can be canceled up to 48 hours before your cruise begins. Therefore, if you purchase a shore excursion for $200 and later see the price has dropped to $150, you can cancel and rebook the excursion with no penalty. If you’re interested in purchasing a backstage tour of your cruise ship, visit the Onboard Activities tab on the Cruise Planner.
Royal Caribbean’s Vitality Fitness Center is complimentary for guests, but fitness classes come at an extra charge. You can reserve these classes once onboard or purchase a class package on the Cruise Planner. WiFi calling has no additional cost and works just like you are at home and supports voice calls, text messaging (SMS and MMS). It works with most newer devices, including iPhone 5C and later, Android and Blackberry devices. Most major cell phone carriers these days provide a means of making phone calls via an internet connection instead of relying on a cell phone connection. The best option for most people is to purchase a Royal Caribbean Voom internet package.
This is where you can book the “All Access Ship Tour,” which brings passengers to crew-only areas of the ship like the galley, engine control room, laundry room, and bridge. Purchasing credits via the Cruise Planner can save money compared to the price onboard. For example, $25 of arcade credit can be purchased for $20, $50 of credit for $40, and $100 of credit for $80. If you’re cruising with kids, you’ll likely find yourself at the arcade at one point or another during the sailing.
One of the best ways to get answers to your questions is by contacting Royal Caribbean directly. First and foremost, if you booked your cruise with a travel agent, be sure to work that person to get things sorted out. If you have a question about a specific reservation and booked with a travel agent, you will need to contact your travel agent for those concerns. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account.
You can post now and register later.If you have an account, sign in now to post with your account. Enjoy your cruise and hopefully no one will have to call you on board the ship. Gifts include chocolate covered strawberries, champagne, birthday cake and decor, happy anniversary decor, and cheese trays with wine.
I guess I should have been more effective in my OP and stated it as a land line number and not the ship's number. I will have to call the number today, if I have time, just to see what happens. On the Order History page, click on “View Details” on the add-on you’d like to cancel. You’ll then see the option to cancel the purchase and you will be refunded the amount paid.
